FAQ

Home » FAQ

Our FAQ page includes all the information and answers to all your questions. If you have any other questions please send us a message on our “Contact Us” page or use the orange chat icon at the bottom right-hand corner of our website. Our goal is to keep you constantly updated in every step.

Refund and Return Policy

  • All goods are eligible for refunds before the items are shipped.
  • Damaged products from shipment will not be delivered to customers and you are eligible for a coupon worth the value of your damaged goods.
  • Customers are are able to change their orders 48 hours after placing their order, as long as your items have not been shipped yet. Otherwise, items are non replaceable.
  • To exchange an item(s), we must be notified within 24 hours after delivery and it must be returned within 7 working days in mint condition and original packaging with all tags attached.
  • If an item is out of stock, you will receive store credit valued at the cost of your missing items.
  • We do not issue cash/ credit card refunds.

ALL TLC stands for “All Tender Loving Care.” Although, we also own ALL TLC Ministry” which stands for Act Like a Lady, Think Like Christ.

Yes. All prices listed on our website are in TTD. Apart from the cost of the item, order processing, shipping, handling, customs clearance, and delivery are attached as additional fees and are calculated at checkout.

No. you can purchase from our retail store at no minimum order, however to purchase wholesale there is a minimum order of $1000TT.

Our minimum order for general purchases is $2000TT.

We sell newborn to 15-year clothing and adult sizes from Small to XXXL for family matching sets.

Safety is always our top priority. We deliver products to your area for your convenience and safety. Rather than walking into a store and risking your chance of COVID, goods can be delivered to your preferred location.

We work by order dates. Currently, we order once at the end of every month. Follow our social handles listed on our page to stay informed!

Currently, live shipping updates are sent via email and text message. You will be notified when your order is being processed, shipped, clearing local customs, and is ready for pick-up or delivery.

Shipping and delivery are calculated at checkout and depend on the weight of your items and the amount ordered. 

Yes, you can. However, it is recommended to notify us that you will like to pick up BEFORE you place your order. Once your order has been placed on our website, and the delivery fee is paid, it is non-refundable even if you arrange pick up thereafter.
After checkout, there are no additional costs to your order. After you make your payment, We handle all your shipping, handling, customs clearance and delivery to your location.

 

 

We stand behind every service with our Happiness Guarantee. If you’re not satisfied with the service you received, contact our Customer Service team and we’ll be careful to resolve all your concerns.

 

 

 

Currently, we are a pre-order business. Whatever few items we may have in stock are to cater to the needs of our registered and dedicated wholesale clients.

No. Even if you order on our website, you can use offline payment methods such as bank deposits and cash in hand.

Our current payment options are:

  • Paypal (Recommended)
  • Credit/ Debit Card
  • All Wipay payment locations
  • (Magistrate  Courts, NP Gas Stations, Massy Stores etc) Click here to see all.
  • Republic Bank
  • JMMB Bank
  • Cash in Hand (Arima/ Curepe)

Anyone who fulfills the minimum order can purchase.

Once the order has been paid, our suppliers and international couriers handle the order. Currently, we use DHL and FEDex. We use various couriers in T&T to do local ground delivery depending on the size of your package.

There are several payment options, If you are making payments online via credit/debit card your account will be charged and your order will be placed on pending . You will then be contacted for payment verification during our working hours after which your goods will be processed.

Currently our Head office is located in O’Meara Road, Arima. Due to COVID we currently don’t have a physical location for the store. We will notify our customers of our walk-in store when available.

By navigating to Your Orders you can reschedule, cancel, or update your provided phone or delivery instructions. Some of these options may not be available depending on the shipment status and carrier.

If you are unable to cancel the delivery of a product that you no longer want, refuse it before the time of delivery. The order will be marked as cancelled, and any charges made will automatically start the refund process via store credit.

We will keep you updated from the moment you place the order. If there are any delays we will proactively reach out to you via phone, email, and WhatsApp. Make sure that the phone number associated with the delivery address is correct since this is the number that will be used to reach you. You can also contact us for the status of your order and use the order number e.g #3246 to refer to your order.

Items will be thoroughly checked and verified before it is delivered, you can also check for any visible damages to the package before you accept the delivery. If the package has major damages, contact us immediately or within 24 hours of receiving your package. You will be refunded the full amount via store credit once ALL TLC has verified the damaged product. Once unpacked also check it is the right product, if one or two items are different from what you purchased without previous notice please let us know.

We’re here to help! For many of your product orders with we have a dedicated customer support team to help you with your product questions or issues throughout your order. If you have any other questions please send us a message below.

FAQ Did Not Help? Ask Us Online.

    ARE YOU READY!

    no more questions?

    Don’t wait any longer, the time is now. Place your order today and get your items shipped to your address.